Heather Michaud is an outreach officer with Immigration, Refugees and Citizenship Canada (IRCC) for British Columbia and the Yukon. Her role is to demystify work permit and permanent residence programs, and explain how Canadian employers can use the immigration system to attract and retain talent, fill skills gaps in the workforce, and help drive economic growth. Outreach officers across Canada provide up-to-date information about economic immigration initiatives, including the Global Skills Strategy, International Mobility, and Express Entry. A Foreign Service officer with IRCC since 2000, Heather has served in Canada’s international migration offices in Lebanon, Singapore, India, the USA, and Kenya as well as at IRCC headquarters in Ottawa. She holds a BA and MA from the University of Calgary.